Terms And Conditions

Terms and Conditions

Welcome to OnlineFlowerDelivery.ae (Maintained Under Plant Street Flowers LLC). By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. General

  • OnlineFlowerDelivery.ae is an online flower delivery service operating in Dubai (Maintained Under Plant Street Flowers LLC).
  • By placing an order on our website, you accept these terms and conditions.
  • We reserve the right to modify these terms without prior notice.

2. Order Placement and Confirmation

  • All orders must be placed online through our website.
  • Once your order is confirmed, you will receive an email or SMS confirmation.
  • Ensure all delivery details provided are accurate. OnlineFlowerDelivery.ae will not be responsible for delays caused by incorrect or incomplete information.

3. Delivery Policy

  • We deliver flowers across Dubai, 7 days a week, including public holidays.
  • Delivery charges are AED 30 for orders below AED 199. Orders above AED 199 qualify for free delivery.
  • Same-day delivery is available for orders placed before 7:30 PM.
  • Express delivery within 60 minutes is subject to availability and additional charges.

4. Product Quality

  • We guarantee fresh and high-quality flowers in every order.
  • In rare cases where specific flowers or wrapping materials are unavailable, we may substitute them with similar products of equal or greater value without prior notice.

5. Return and Refund Policy

  • If your flowers arrive damaged, please return them to the delivery driver immediately for a replacement or refund.
  • Refunds are processed within 7 working days and may vary based on your payment method.

6. Cancellation and Changes

  • Orders can be canceled or modified if they have not yet been dispatched.
  • Contact us as soon as possible to request changes or cancellations.

7. Payment Terms

  • We accept online payments through secure methods, including credit and debit cards.
  • All payments must be made in AED.

8. Liability

  • OnlineFlowerDelivery.ae is not liable for delays caused by factors beyond our control, such as weather, traffic, or unforeseen events.
  • We are not responsible for orders delayed or undelivered due to incorrect delivery details provided by the customer.

9. Privacy Policy

  • Your personal information is kept confidential and used solely for processing orders and improving services.
  • Refer to our Privacy Policy for more details.

10. Contact Information

For any queries, reach out to us at:

  • Email: Onlineflowerhelp@gmail.com
  • Phone: +971 50 600 3106

By using our services, you acknowledge that you have read and agreed to these terms and conditions.