Returns and Refund

Returns and Refund Policy

At OnlineFlowerDelivery.ae (Maintained Under Plant Street Flowers LLC), we strive to ensure your complete satisfaction with every order. If you are not satisfied with your purchase, please review our Returns and Refund policy below:

1. Damaged or Incorrect Items

• If your flowers or arrangements are damaged upon delivery, please contact us immediately.
• Return the damaged flowers to the delivery driver at the time of delivery for a replacement or refund.
• If an incorrect product is delivered, please notify us within 24 hours, and we will arrange for the correct item to be delivered.

2. Refund Process

• Refund requests are processed once the returned items have been verified.
• Refunds will be issued to the original payment method within 7 business days.
• If your payment was made through a third-party service (e.g., PayPal), the refund may take longer, depending on their processing times.

3. Cancellation of Orders

• Orders can only be canceled if they have not been dispatched for delivery.
• If you wish to cancel your order, please contact us as soon as possible, and we will process the cancellation.
• Cancellations made after dispatch will not be refunded.

4. Exchanges

• We do not accept exchanges for flowers or arrangements once they have been delivered.

5. Non-Returnable Items

• Due to the nature of the product, flowers and perishable items cannot be returned unless damaged or incorrect.

6. Contact Us

If you have any issues with your order or wish to initiate a return or refund, please reach out to us at:

• Email: Onlineflowerhelp@gmail.com
• Phone: +971 50 600 3106

We are committed to providing a pleasant shopping experience, and we will do our best to resolve any issues as quickly as possible. Thank you for choosing OnlineFlowerDelivery.ae!