FAQ

 

  1. Do you offer same-day flower delivery?
    Yes, we provide same-day flower delivery across Dubai. Place your order before 7:30 PM.

  2. Can you deliver flowers in 60 minutes?
    Yes, we offer express delivery within 60 minutes for urgent orders in Dubai.

  3. What are your delivery charges?
    We charge AED 30 for orders below AED 199. Orders above AED 199 qualify for free delivery.

  4. What areas do you deliver flowers to?
    We deliver flowers to all locations across Dubai.

  5. Can I schedule a flower delivery for a specific time?
    Yes, you can schedule your delivery for a specific time during checkout.

  6. Are your flowers fresh?
    Yes, we use only the freshest flowers to ensure the best quality in every arrangement.

  7. Can I customize my flower arrangement?
    Yes, we offer customization options to create a bouquet that suits your preferences.

  8. What occasions do you cater to?
    We provide flowers for all occasions, including birthdays, anniversaries, weddings, corporate events, and more.

  9. Can I add a gift to my flower order?
    Yes, you can add chocolates, teddy bears, balloons, or personalized notes to your order.

  10. Do you offer midnight delivery?
    Yes, we offer midnight delivery for special surprises.

  11. What payment methods do you accept?
    We accept credit cards, debit cards, and other secure online payment methods.

  12. What happens if the recipient is not available?
    We’ll contact you or the recipient to arrange a new delivery time or leave the flowers at a secure location.

  13. Do you deliver flowers on weekends and public holidays?
    Yes, we deliver flowers 7 days a week, including public holidays.

  14. Can I track my order?
    You’ll receive tracking updates via email or SMS. You can also contact us for real-time updates.

  15. Do you provide corporate flower delivery?
    Yes, we specialize in corporate flower arrangements for events, offices, and celebrations.

  16. Do you provide subscription services for regular flower deliveries?
    Yes, we offer flower subscriptions for weekly or monthly deliveries.

  17. Can I cancel or modify my order?
    Yes, you can cancel or modify your order if it hasn’t been dispatched. Contact us immediately for assistance.

  18. What if my flowers arrive damaged?
    If your flowers arrive damaged, please return them to the delivery driver upon receipt, and we will replace them immediately or issue a refund.

  19. How can I contact customer support?
    You can reach us via email at Onlineflowerhelp@gmail.com or call us at +971 50 600 3106.

  20. Do you deliver outside Dubai?
    Currently, we only offer flower delivery within Dubai. Stay tuned for updates!